Frequently Asked Questions
Q: Can I bring my pet to your facility and be present for the cremation?
Q: May I inspect your facility and ask questions?
Q: How will my pet be returned to me?
Q: How long should it take for you to return my pet?
A: We try to return your pet within 24 to 48 hours. It should not take weeks for your pet to be returned. Factors that can delay the return are how far from the immediate area you live or if you have ordered a special urn that has to be engraved. We will have your pet back in your possession as soon as possible.
Q: Will you work with my veterinarian's office to handle my pet's final arrangements?
Q: What are your office hours?
Q: What happens if my pet passes at home?
A: When a pet passes away at home we will help. If you would like to bring your pet to Best Friends or arrange for a home pickup we are available day, night, weekends and holidays. There is no additional charge when you bring your pet to Best Friends and only a small charge for home pickup based on distance. We will be there to help you through this difficult time.
Q: Are there any guidelines set by regulatory organizations you follow?
A: Best Friends is inspected and permitted by the Mississippi Department of Environmental Quality. There is no further regulatory commission in the State of Mississippi for pet crematories but we feel there should be. We have set our own high standards and hold ourselves accountable to assure the community that pets and their owners will be treated with dignity and respect. This is an area where our “open door” policy is very important because it allows the pet owner to ask any question or be present for any part of the services that they desire.
CONTACT US AT ♦ (601) 922-5554
100 Shubuta Drive - Jackson, Mississippi 39209 - 601.922.5554